Amazon‘s growth has been nothing short of spectacular. From its starting days as an online bookseller to the mega-behemoth it’s become today, Amazon is now everywhere. Trucks sporting the “Prime” logo are everywhere on the streets. Whole Foods is now an Amazon subsidiary, and Prime members supposedly get discounts others don’t (disclaimer: I’m a Prime member and I shop at Whole Foods. Whether I get a discount or not, I haven’t checked). The web site Woot! is now an Amazon subsidiary (so why shop at Woot! anymore?). Everywhere you turn these days, it seems Amazon’s got its fingers (tentacles?) in the pie.
Unfortunately, such unparalleled growth has its darker side, and for me, this comes in the form of “junk” products being sold on the site. It didn’t seem necessary to issue a warning — caveat emptor! — when shopping on Amazon as it did when shopping on eBay. Interestingly enough, eBay has become much more reliable and safe, whereas Amazon has gone the other way.
Several recent experiences are the basis for this post. The last was simply frustrating, disappointing, a waste of time, and a loss of confidence in Amazon’s offerings and policies. (For the record, Amazon is great when it comes to returning products. If it weren’t, I’d be long gone from ever shopping there again!)
My iPod died. Well, one of my iPods died. The one I clip onto the back of my running shorts. When I exercise, I don’t want to be carrying a phone or a device that’s as large as a brick. Just give me my music, and let the technology get out of the way!
Apple now only offers the iPod Touch, an iPhone-sized brick that’s loaded with features, but short on compactness. I have a phone; I don’t need another brick to carry with me.
Well, I don’t HAVE to have an Apple product, right? Any compact mp3 player should do. Or so I thought.
I searched Google. I tried a number of values, including “compact,” “bluetooth,” Every result presented me with Amazon results. Egads, are these two in cahoots? Sigh. Off I went to Amazon.
After searching a bit, I found something made in China by a company called KLANGTOP (seriously? Seriously!). 8GB capacity with clip, FM radio and Bluetooth. $29.99, with 199 customer reviews and a 4/5 star rating. Sounds ideal, right?
Well, not so fast. The product arrived, and when I pulled it from the box, I felt like the packing material was of better quality than the device it held!
I charged it up, and went about setting it up. First, none of my computers would recognize the device. Worse yet, its Bluetooth wouldn’t recognize any of the bluetooth speakers I have.
Back in the box it went, and off to the UPS store to return it.
So, I decided to find a better quality device. I found an “Amazon Choice” Soulcker (pronounced “soul seeker”) D16. Included arm band, earphones, USB cable and a 4.5/5 rating based on 279 customer reviews. It arrived, and I went through the same setup process. This time, with a little coaxing, I managed to get some music on it, and even got it to recognize a Bluetooth receiver. A promising start.
Not so fast there, buck-o! After finding the controls less-than-intuitive, I felt I would grow to learn them. After all, it was (relatively) inexpensive — can’t have everything, y’know?
Except that, when I went to add more music, the soul-killer absolutely refused to detect any computer it was connected to. I changed computers, I changed cables, I changed computers and cables. No joy.
I printed out another return label. I don’t feel I have to “live with” a device whose main purpose in life seems to be wanting to be a target downrange for a .45cal round!
Which brings me to the “Amazon trust” issue. There are reports of massive “fake reviews” appearing on Amazon. The company itself says it polices items and reviews, but now every Tom-Dick-and-Harry can be an Amazon “affiliate,” how can these sellers be monitored?
Say what you will — Apple seems to have mastered the ability to manufacture quality products in China. The rest of the world? Well, it appears on Amazon as crap, it seems.